Refund Policy
Last Updated: October 18, 2024
Thank you for choosing our game, 「Twelve sky2 International」. We hope you are satisfied with your experience. If you are not satisfied with your purchase, please refer to the following refund policy:
1. Scope of Application
This refund policy applies to all virtual goods and services purchased through our official website or in-game store.2. Refund Request Period
You may request a refund within 14 days of your purchase. Requests made after this period will not be accepted.3. Refund Conditions
Refund requests must be based on one of the following reasons:1). The purchased item has technical issues or is unusable;
2). The item did not provide the content or features as described;
3). Other reasonable reasons, confirmed by our review.
4. Mall Points Refund Policy
Once the purchased mall points are credited to your account, refund requests will not be accepted.If there are technical issues with the mall points or if they were not credited correctly, please contact us within 14 days of purchase, and we will investigate and address the situation as appropriate.
5. Refund Process
To request a refund, please contact our customer support team via email (12sky@xcmail.vip) and provide the following information:Registered email;
1). Purchase date;
2). Specific reason for the refund request.
3). We will process the request within 3 business days of receiving it and will notify you of the refund status via email.